Taalk now supports SIP-to-SIP call transfers, enabling users to transfer an active call to a specified SIP address instead of a traditional phone number. This feature enhances flexibility by allowing direct transfers within SIP networks without relying on phone numbers.

Details can be found here:

https://docs.taalk.ai/docs/sip-to-sip-call-transfer

The Taalk Swagger Documentation provides a comprehensive API reference, allowing developers to integrate Taalk’s platform capabilities into their own applications. It includes detailed specifications for endpoints supporting SMS, MMS, DNC compliance, call management, and analytics features. Each endpoint is described with parameters, request methods, and response formats, facilitating seamless interaction with Taalk’s robust communication tools.

For a detailed overview and to explore each endpoint, visit the documentation directly: Taalk Swagger Documentation.

1. Automatic Short URL Generation: Taalk offers a built-in function to create short URLs for your SMS campaigns. Using our domain, cemgpt.com, URLs are automatically shortened to keep messages concise and user-friendly. Each URL remains active for 14 days.
2. Click-Through Rate (CTR) Tracking: Taalk tracks the click-through rate on these short URLs, allowing you to measure engagement directly from the campaign UI. This metric provides insight into how many recipients are interacting with the links, helping you gauge the effectiveness of your SMS outreach. This click-through rate is displayed on the Analytics Tile, providing an at-a-glance view of recipient engagement with your SMS content.

With this release, companies can staff AfterHour Agents to oversee the call center, well, in after hours.

How to:

• First Create an individual after hour Agents, or create a Group of Agents.
• Navigate to Campaign -> Caller IDs -> the Caller ID needed.
• Select the AfterHour Agent/Group you selected in the Dropdown Menu
• Save the Caller IDs (you can choose to apply this change to all other Caller IDs in the Group as well)

Dear community,

We are SUPER excited to release Performance Campaign Module 2.0!

Thanks to all the feedback you provided to us! Campaign module 2.0 focuses on increase your reach to audiences with the following key features:

• Flexible Combo of Caller IDs, Personas, and Area Codes: As shown in the imagine below, you can now setup local Caller IDs to dial out to that state or zip codes. Even more so, if you like, you can create individual personas for those areas with different script and voices!! The possibility is endless!

• Real-time leads into a Campaign. You can now send realtime leads directly to a campaign, with multiple retries and scheduling. This enables your continuous outreach to the prospects.

• Duplicate Campaigns, you can now Save your campaign and reuse it as a template!

• You can now set a Ringing Timeout so that it will massively save your Taalk minutes and cost. Increase your ROI with outbound campaigns.

• Contact list improvement:

You can now delete a contact inside of our contact list.

You can now filter contacts based on their locations/phone/name/or any Taalk fields to prepare for precise campaign targeting.

• We continue to keep our systems compliant with the FCC and FTC ruling
• We have updated our DNC database and that's up-to-date.
• We are expanding our DNC databased by integrating additional TCPA-compliance service and sources. This will be released in the next couple of as premium security packages.
• Our goal is to ensure that you have one platform that would handle all the compliance needs.
• We have been extending our partnership with Twilio. Taalk is already a trusted business partner with Twilio; and we just passed their SHAKE/STIR and CNAME validation.
• We are furthering down this path to bring you additional controls over your Caller ID next week or so.

Introducing an enhanced feature on TCPA State Calling Restrictions. We added this to protect and secure a safe communication strategies for everyone.

In the realm of business communication, compliance is paramount. With TCPA (Telephone Consumer Protection Act) State Calling Restrictions seamlessly integrated into Taalk's platform, you can now navigate regulatory landscapes with ease and confidence.

Our platform's cutting-edge technology identifies and applies state-specific calling regulations, ensuring your outreach campaigns remain compliant across various jurisdictions. From opt-in requirements to time-of-day restrictions, Taalk empowers you to tailor your communications while adhering to legal frameworks.

By leveraging Taalk's TCPA State Calling Restrictions, you safeguard your brand's reputation, mitigate risks of non-compliance, and foster trust with your audience. Stay ahead of the curve and unlock new avenues of effective communication while prioritizing regulatory adherence.

This feature is turned on in our compliance check module for every Campaign.

Clearly display daily contact list in the Campaign -> Contact view.

This includes contacts from all sources, including from CSV upload and APIs.

We have enabled our AI to send the Summary every time there is a good conversation to your email. Simply go to the "Post-call Automation" section in your AI Agent page, and type in:

/api/email/summary?e=Your_Email&s=Email_Title

Set if you want this email to be sent "Always" or "Only with Call Actions" (Call Actions is a Transfer event or SMS)

You are then good to go.

Enjoy!

To enable A/B testing your AI Agents, we have rolled out a couple of key features in the system:

You can now create Group for your AI Agents. (AI Agent Group setting)

You can mix-match the AI Agent Groups with your Caller ID Groups

You can add different AI Agents with their own scripts and/or voices to test out which one your customer responded best, even with different regions.

In the campaign, you can see how each Agent perform in terms of their success rate (Transfer or Texting) etc.

May the best Agent win!