AI Playbook Overview

The Playbook feature is designed to enhance your campaign by enabling seamless communication with customers through both text messaging and voice calling.

This feature allows you to engage with your audience in several ways, including:

• Multiple Channel Engagements: Reach out via voice calls and text messages, providing flexibility in how you communicate.
• Frequency Management: Set up communication schedules to contact customers up to three times a day or send one message per day, based on your campaign needs.
• Inbound Messaging: Respond to inbound queries through text messaging, ensuring you maintain engagement with customers who reach out.

The playbook is user-friendly and logically structured, making it easy to implement various communication strategies. By utilizing this feature, you can effectively manage and optimize your customer interactions, helping you achieve your campaign goals more efficiently.