Knowledge Base

The Knowledge Base is a critical component where you can enhance your AI Agent with comprehensive information about your company’s products, customer support protocols, or any relevant company details. You can populate the Knowledge Base with content sourced directly from your company website, product feature lists, or internal Q&A documents.

Our AI Persona is designed to utilize this repository to learn and respond adeptly to any inquiries customers may have, leveraging the detailed information stored in the Knowledge Base. This enables the Persona to address queries that go beyond pre-defined scripts, catching nuances and providing relevant information in real-time.

Important Note: It is not necessary to add Objectives in the Knowledge Base; these can be directly integrated into the Persona settings. The Knowledge Base should solely contain background information pertinent to what your company offers, ensuring the AI Agent is well-informed and prepared for customer interactions.

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What do I need to build a Knowledge Base?

Normally you simply just copy plain text or Q&A in the knowledge base tab.

Some may wonder about the format requirements for the Knowledge Base. At Taalk, we’ve simplified the process: you can upload documents in various formats, including PDFs and audio recordings. Our team ensures that your Knowledge Base is efficiently prepared and ready to enhance your AI Agent’s performance.

If you have any questions about setting up your Knowledge Base or need assistance with specific formats, please don’t hesitate to reach out to us at [email protected].