Setting Up Inbound Agents

Setting Up Inbound Agents

To configure Inbound Agents for your Caller IDs, follow these step

1. Access the Caller ID Settings: Navigate to the Caller ID section.
2. Assign Agents: Click on each Caller ID to assign a different Inbound Agent. This allows you to tailor the response based on the specific Caller ID that receives the call.
3. Modify Groups: You have the option to modify the entire Caller ID group. Make any necessary adjustments to ensure your agents are correctly aligned with the desired Caller IDs.
4. Save Changes: Ensure to save your changes after making modifications to confirm the new settings.

This setup enables you to manage and customize how inbound calls are handled, enhancing the efficiency and personalization of caller interactions.

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My Inbound Agent is not responding! (No worries, please check the following)

• Make sure you are setting the right Daily Schedule. The AI Agent won't take calls outside its permitted time.
• Make sure you did not set the Agent to "Wait for the Caller to speak"...if so...it will wait.